| Support |
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| 1. What is GreatWork! Workplace Transformation
On Demand? |
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GreatWork! is a complete end-to-end and highly integrated
solution available through a Software-as-a-Service (SaaS)
model to change the way workforce think, learn and perform
towards building a smart workplace. This includes:
- Knowledge Management
- Smart Collaboration
- Enterprise Innovation
- Talent Management
- Process Optimization
- Change Management
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| 2. What are the benefits of GreatWork! |
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Benefits Summary:
- Eliminates unproductive & time-consuming search for
information
- High profitability due to improved personal & team
productivity
- Accelerated & complete learning and empowered workforce
- Improved responsiveness and quality of customer support
- High success rate in all projects
- Brings visibility at all levels to take right decision
on time
Benefits in Detail:
GreatWork On Demand Basic:
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Bring enterprise knowledge at the fingertips
and dramatically bring down the search time
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Create employee, partner and customer
connect to facilitate effective and fool-proof internal
& external communication
- Facilitate effective interaction to harness the collective
intelligence
- Drive perfect and scalable learning to significantly shorten
the learning curve while maximizing knowledge acquisition
- Empower the middle management to build high performance
team through smart & scientific managment
GreatWork! On Demand Advanced:
- Perform at the collective best through embracing inter-connected
best practices and optimized processes through smartly managing
projects, support and activities and aligning the right
talent
- Manage human capital, skills inventory, smart recruitment
and integrated talent & learning development to build
a high performance team and bring highest level of profitability
possible
- Think in team to drive the flow of ideas across the organization
and at all levels to democratize innovation and make continuous
improvement is an integral part of day-to-day work
- Measure and monitor the enterprise progress and gaps and
help top management take the right decisions on time
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| 3. Why On Demand? |
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| The comprehensive functionalities of GreatWork!
are pre-installed and you can start using them within a day
or two. No need to invest in any infrastructure and internal
IT support people. |
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| 4. Where do I learn more about the features
of GreatWork? |
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| 5. Why a pre-integrated solution is right
for you instead of point solutions? |
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| The pre-integrated solution is archited
to naturally connect various functions. This tightly integrated
solution will be easy to use and will bring high value. Click
here
to know more. |
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| 6. Where GreatWork! is being hosted? |
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| We host this solution in the worldclass
and highly popular data center. |
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| Comparison |
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| 7. How is different from standard project
management software available on demand? |
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Standard or traditional project management software focus
more on task & time management. It has very little to
do with other inter-related functions and best practices.
GreatWork! project management is pre-integrated with the
following:
- Knowledge management for building subject and project
specific knowledge base for easy reuse
- Talent management for building high performance project
teams and align skills gap to personalized learning roadmap
- Smart collaboration for naturally harnessing the collective
intelligence of the project teams
- Change management and innovation management for continuous
improvement & progress
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| 8. How is different from standard talent
management software available on demand? |
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Traditional talent management is a top down approach and
it is mostly used at the middle-management level. The way
it is designed and management, it does not help in the day-to-day
work.
GreatWork! talent management functions empowers individuals
take control of their career, learning and progress to suite
the needs of the 21st century knowledge workers. It helps
managers to scientifically manage and gain visibility and
align this to activity, support and project management functions.
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| 9. How is different from the knowledge management
and collaboration platform? |
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These point solution approach have specific focus and it
address only them. When you try GreatWork! On Demand Basic,
you will yourself discover the power of its integrated approach.
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| Support, Sign Up & Security |
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| 10. Do customers need to sign a long-term
contract? |
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| We need only six month commitment. |
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| 11. What is the support model? |
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| We provide 24X7 support. Customers need
to report their issues through a Customer Support system. Then,
based on the criticality of the issue we will respond. |
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| 12. How secured is the customer data? |
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| We leverage the world-class, experienced
and highly popular data center. They ensure data safety and
recovery. |
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| 13. Can the customers take their data once
they terminate the contract? |
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| Yes, we will provide export option to get
the data entered by you. For example, the user profile, documents,
blogs and so on will be provided to you in the XML format. The
system generated data that are useful only when the GreatWork!
is used will not be exported. |
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| 14. How do we Sign Up? |
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| You can go to Solution
and Pricing, choose your plan and sign up. |
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