The 2001 survey by Knowledge Management
and IDC found that of those companies
that adopt KM, the top reasons are
to:
SNo
Top
Reasons
%
1
Retain
expertise of personnel
51.9
2
Increase
customer satisfaction
43.1
3
Improve
profits, grow revenues
37.5
4
Support
e-business initiatives
24.7
5
Shorten
product development cycles
23.0
6
Provide
project workspace
11.7
Business Uses
According to a
survey conducted by Knowledge Management
magazine and International Data Corporation
(IDC) about the state of KM (Dyer
and McDonough, 2001), the primary
business uses or domains of KM are
to:
SNo
Business
Uses
%
1
Capture
and share best practices
77.7
2
Provide
training, corporate learning
62.4
3
Manage
customer relationships
58.0
4
Deliver
competitive intelligence
55.7
5
Provide
project workspace
31.4
6
Manage
legal, intellectual property
31.4
7
Enhance
web publishing
29.9
8
Enhance
supply chain management
20.1
9
Other
5.5
Intellectual
Capital
"Intellectual material - knowledge,
information, intellectual property,
experience - that can be put to
use to create wealth."
"Intellectual capital is the
sum of everything everybody in a
company knows that gives it a competitive
edge."
-T.A. Stewart
Intellectual Capital:
The New Wealth of Organizations
Pain Points
When
employees leave, 70% of their knowledge
leaves with them. Employees spend
30% to 40% of their time looking for
information.
