This
is a Product Knowledge Management
System (Product KM) and Process Transformation
for accelerating product innovation
and enriching the product lifecycle
management. Product KM helps address
the following challenges:
Challenges
Poor
access to product knowledge due to knowledge silos and ineffectively organized
knowledge network
Slow and poor response to customer issues due to lack
of reusability
Lack of system thinking in continuous product innovation
and change management necessary to address shortening product life
Slow learning and managing
complexities associated
with the products
Poor coordination among
the product management,
product development, business
development and support
teams
Key
Features
Product
Knowledge Bank
Effective and quick access to collective
knowledge associated with the products
Product catalogue and features
management
Product dependency management
Product adoption and
review management
Product design and development related digital document
library
